Relationship Officer Business Banking at DCB Commercial Bank Plc (August 2025)

Relationship Officer Business Banking at DCB Commercial Bank Plc (August 2025)

Are you passionate about relationship management, corporate banking, and delivering impactful financial solutions to businesses? DCB Commercial Bank Plc invites qualified and experienced professionals to apply for the position of Relationship Officer – Business Banking. This role offers a unique opportunity to work with one of Tanzania’s fastest-growing commercial banks and help shape the future of business banking in the region.

About DCB Commercial Bank Plc

DCB Commercial Bank Plc is a leading retail and commercial bank in Tanzania, offering a wide range of banking services designed for:

• Individuals

• Microfinance clients

• Small and Medium Enterprises (SMEs)

• Corporate institutions

With over 8 branches, 1,000+ DCB Wakala Agents, and 280+ Umoja Switch ATMs, the bank has built a solid presence and continues to expand its footprint across Tanzania. Currently serving more than 3 million customers, DCB Bank remains committed to financial inclusion, customer satisfaction, and innovation.

Job Title: Relationship Officer – Business Banking

As a Relationship Officer – Business Banking, your role will focus on building and maintaining strong relationships with business and corporate clients, identifying financial solutions tailored to their needs, and contributing to the bank’s revenue growth. The ideal candidate will be dynamic, self-motivated, and experienced in the financial sector.

Key Responsibilities

This position plays a vital role in the bank’s business banking strategy. The primary responsibilities include:

1. Client Acquisition and Portfolio Development

• Collaborate with Relationship Managers and Branch Managers to grow the business portfolio by acquiring new clients and increasing product penetration.

• Develop tailored client acquisition strategies aligned with DCB’s product offerings and client needs.

• Identify and act on opportunities for cross-selling and upselling.

2. Relationship Management

• Build long-term relationships with business clients by understanding their financial goals and providing personalized banking solutions.

• Maintain regular communication and conduct periodic reviews of client accounts.

• Address client inquiries efficiently to ensure high levels of customer satisfaction and loyalty.

3. Product Promotion and Market Expansion

• Work closely with the bank’s product development team to stay updated on the latest products and services.

• Conduct presentations, marketing calls, and promotional activities to attract new clients and increase product usage.

• Maintain an active pipeline of potential clients, regularly refining it in collaboration with internal stakeholders.

4. Compliance and Risk Management

• Ensure all client onboarding processes adhere to Know Your Customer (KYC), anti-money laundering (AML), and internal compliance policies.

• Perform thorough due diligence when opening new business accounts and processing transactions.

• Maintain confidentiality and accuracy of all client information.

5. Reporting and Performance Monitoring

• Prepare and submit daily activity reports, tracking progress against deposit and disbursement targets.

• Analyze trends, challenges, and opportunities within the portfolio and provide strategic input to management.

• Monitor individual and team performance to ensure alignment with branch and bank-wide objectives.

Candidate Requirements

To be eligible for this role, candidates must meet the following qualifications and experience:

Educational Background

• A Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or a related field from a recognized institution.

Professional Experience

• At least 3 years’ experience in business banking, relationship management, or a sales role within a reputable financial institution.

• Demonstrated success in growing and managing a corporate or SME client portfolio.

Skills and Competencies

• Strong knowledge of the business banking environment, particularly in Dar es Salaam and major urban centers.

• Excellent sales, negotiation, and interpersonal communication skills.

• High level of customer-centric thinking and commitment to delivering quality service.

• Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).

Application Instructions on the Relationship Officer Business Banking

If you believe you are a suitable candidate for the Relationship Officer – Business Banking role, please submit the following documents:

• A detailed Curriculum Vitae (CV)

• Scanned academic and professional certificates

• Names and contact information of three professional referees

Application Submission:

• Email: recruitment@dcb.co.tz

• https://www.dcb.co.tz/

• Subject Line: Reference Number: DCB/RB/ROBB-08/2025

Application Deadline: 28th August 2025
Note: Only email applications will be considered. Hard copy applications will not be accepted.

Why Join DCB Commercial Bank?

Here are some of the benefits of building your career with DCB:

• Career Development: Regular training and opportunities for advancement within the organization.

• Competitive Remuneration: Attractive compensation aligned with your qualifications and experience.

• Innovative Culture: A dynamic and forward-thinking environment where your ideas are valued.

• Impactful Work: Contribute to financial inclusion and economic growth through tailored banking solutions for Tanzanian businesses.

Final Thoughts on Relationship Officer Business Banking

The Relationship Officer – Business Banking position offers the perfect platform for financial professionals to engage with business clients, develop sustainable portfolios, and contribute to one of Tanzania’s most reputable financial institutions. If you are ambitious, performance-driven, and eager to grow in the business banking sector, take this opportunity to join DCB Commercial Bank.

Apply by 28th August 2025 to become part of a team that’s redefining business banking in Tanzania.