Reservation Officer Job Vacancy at Planet Lodges in Arusha
Are you passionate about hospitality, customer service, and creating memorable travel experiences? Planet Lodges in Arusha is currently looking for a dedicated Reservation Officer to join its growing team. This exciting opportunity is ideal for someone who enjoys interacting with guests, possesses strong organizational skills, and is eager to work in one of Tanzania’s most beautiful regions.
About Arusha Planet Lodge
- Nestled on the serene outskirts of Arusha, Arusha Planet Lodge is a charming 3-star eco-friendly retreat that blends comfort with authentic African design. The lodge features well-appointed “African hut”-style rooms, each equipped with air conditioning and surrounded by lush tropical gardens that host a variety of colorful bird species.
- From the property, guests are treated to breathtaking views of Mount Meru, making it an ideal place to relax before or after a safari adventure or a trek up Mount Kilimanjaro.
- The lodge is located just 10 minutes from downtown Arusha, offering both convenience and tranquility. For adventurous visitors, the city center is even within walking distance.
- Guests at the lodge enjoy modern amenities, including a swimming pool, restaurant, bars, and a soon-to-be-opened spa (December 2023). Since 2024, a fully equipped gym is available, further enhancing the guest experience.
- With a commitment to personalized service, Planet Lodges has established a reputation as one of the premier lodges in Arusha, offering warm hospitality, meticulous attention to detail, and a home-away-from-home atmosphere.
- Whether guests are visiting for business, leisure, or adventure, the lodge ensures they leave with lasting memories.
What is Planet Lodges?
Working at Planet Lodges in Arusha means joining a passionate hospitality team that values service excellence and professionalism. As a member of the team, you’ll have the opportunity to interact with international guests from around the world, learn more about the tourism and travel industry in Tanzania, and grow within a supportive and dynamic environment.
The Reservation Officer Post in Arusha
Planet Lodges is now inviting applications for the position of Reservation Officer. This role is crucial in ensuring smooth communication with guests and handling all booking-related tasks. The ideal candidate will be motivated, detail-oriented, and capable of providing professional and timely responses to inquiries.
Major Tasks
- Manage and process reservations using the ResRequest system.
- Respond to inquiries promptly, particularly through email, ensuring all guest questions are answered accurately and courteously.
- Coordinate with other departments to ensure a smooth arrival and departure process for guests.
- Maintain excellent customer service standards while handling reservations, modifications, or cancellations.
- Support the sales and marketing team by providing accurate booking information when needed.
Qualifications for the Post
- Knowledge of the ResRequest system is essential.
- Strong communication and organizational skills.
- Ability to respond quickly and professionally to guest inquiries, particularly in writing.
- Fluency in English and Kiswahili.
- Knowledge of additional international languages such as French, Spanish, Italian, or German will be considered a strong advantage.
- A motivated and reliable individual who can work independently and as part of a team.
Remuneration and Settings of the Post
- Location: Moshono, Arusha
- Gross Salary: TZS 300,000
- Start Date: Immediate
This is a fantastic opportunity for individuals seeking to launch or advance their careers in the hospitality sector. With Tanzania’s tourism industry continuing to grow, joining Planet Lodges provides both stability and valuable experience in an international setting.
Application to the post
If you believe you meet the above criteria and are excited to be part of the Planet Lodges family, please send your application to:
Ops-manager@planet-lodges.com
For additional information, you may also contact the lodge HERE.
Conclusion
This Reservation Officer job in Arusha is more than just a role—it’s a chance to grow professionally while being part of Tanzania’s vibrant tourism and hospitality industry. Working at Planet Lodges offers the opportunity to interact with travelers from around the world while contributing to unforgettable experiences in one of the most beautiful destinations in East Africa. If you’re ready to take the next step in your career, don’t miss this opportunity. Apply today and join the dedicated team at Planet Lodges Arusha!
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